CueDose Terms of Service

1. Overview

These Terms of Service (“Terms”) govern your use of the CueDose website and the purchase of our products. By accessing or using our site, or by placing an order, you agree to be bound by these Terms and our policies, including our Shipping Policy, Returns & Refunds Policy and Privacy Policy.

CueDose is an Australian business and currently sells and ships to customers within Australia only.

2. Eligibility & Age

By using our site or purchasing from us, you confirm that you are at least 18 years old (or have parental/guardian consent if under 18) and that you will use our site lawfully and comply with all applicable Australian laws.

3. Products, Orders & Pricing

We make every effort to display product descriptions, images and pricing accurately. Prices and availability may change without notice. We reserve the right to limit or refuse orders, including multiple orders from the same customer or address.

4. Payment & Billing

You agree to provide current and accurate billing details when placing an order. Payment must be made in full at checkout. We may cancel or refuse orders where payment cannot be processed or where fraud is suspected.

5. Shipping & Delivery

Our Shipping Policy forms part of these Terms. Key points include:

• Free standard shipping Australia-wide for all retail purchases.
• Wholesale orders do not qualify for free shipping and will be invoiced separately.
• Orders are processed within 1–2 business days.
• Standard delivery typically takes 3–8 business days.
• Tracking details are emailed once your order is dispatched.

6. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms. Key points include:

• We accept returns for damaged, faulty or incorrect items within 7 days of receipt.
• Contact us at support@cuedose.com with photos of the item and packaging.
• Once approved, we will arrange a replacement or refund.

7. Prohibited Uses

You agree not to use our site for any unlawful purpose, to transmit harmful code or to engage in fraud, abuse or harassment. We may restrict access for any breach of these Terms.

8. Limitation of Liability

To the maximum extent permitted by Australian law, CueDose and its directors, employees and agents are not liable for any indirect, incidental or consequential loss or damage arising from your use of the site or purchase of our products.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

9. Changes to These Terms

We may update these Terms occasionally. Changes take effect immediately upon posting on the website. Continued use of our site after updates means you accept the revised Terms.

10. Contact Us

CueDose
Email: support@cuedose.com
Website: www.cuedose.com

11. Mobile Terms of Service

The CueDose mobile message service (the “Service”) is operated by CueDose. By using the Service, you agree to these Mobile Terms. We may modify or cancel the Service at any time. Continued use after changes constitutes acceptance of those changes.

By consenting to CueDose’s SMS/text messaging service, you agree to receive recurring messages (including marketing messages) to the mobile number you provide. Messages may be sent using an automatic dialling system. Your consent is not a condition of purchase.

Message frequency varies. Standard messaging and data rates may apply. Check with your mobile provider for details.

You may opt out at any time by texting STOP to CueDose. You may receive a confirmation message. For help, text HELP or email support@cuedose.com.

We may change the phone number or short code used for the Service. The wireless carriers supported by the Service are not liable for delayed or undelivered messages.

To the extent permitted by law, we are not liable for failed, delayed or misdirected delivery of any information sent through the Service.

For information about how we collect and use personal data, see our Privacy Policy.